Dear Ability Plus Staff,
Thank you so much for the outstanding job each of you did on our most recent move from our last provider to Ability Plus with our daughter Tiffany. During our 4 years at our last provider we were never treated like you treated us in one day. I made one call to Mr. Cook and within a twenty minute time frame he not only met with our family, but an entire board room was filled with staff, nurses department heads and each one of them stopped what they were doing and made time for us. You empathized with our situation and were eager to learn about Tiffany in efforts to provide the best care you could to her and to our needs. You gave us choices and paid attention to our needs and offered solutions to help us. Your team was very impressive and we were given business cards, contact information and Escorted to her home for a tour.
I certainly do not want to mention names for I would surely leave someone out, Thank you to all departments from helping move her furniture and to sitting down with us and talking. You each checked on us and assisted in every aspect of our day. What an excellent experience that we had during a very emotional and hard time in our life.